GENERAL TERMS & CONDITIONS (“GT&C”)
By accessing, browsing the MMFSL’s online platform on your device, you
consent, agree and convey your acceptance of the following Terms and
Conditions provided for herein which shall constitute an agreement between
the Customer and MMFSL(Mahindra & Mahindra Financial Services Limited).
Any changes to these GT&C will be binding on the Customer. If any of these
GT&C conflict with ant other document/electronic record in this behalf,
these GT&C shall prevail, until further changes/modifications are notified
Customer (defined hereunder)(“GT&C”).
The use of the features available on MMFSL’s online platform is subject to
your compliance with the GT&C set forth below.
The GT&C and Conditions will govern any upgrades, updates, modifications,
or enhancements to MMFSL’s online platform.
"Applicable Law(s)" shall mean all applicable / prevailing Central,
State and Local laws, Statute, Regulations, Orders, Guidelines and /or
Directives as may be amended and in effect or re-enacted from time to
time, order or other legislative action of any government authority to the
extent having the force of law including but not limited to regulations /
guidelines in relation to Non-Banking Financial Companies issued from time
to time by Reserve Bank of India.
“Customer” shall mean an existing, valid, and active MMFSL
Customers who has accessed MMFSL’s online platform for use and/or a
user/guest who has visited MMFSL’s online platform. By accessing and
browsing MMFSL’s online platform, the Customer will be deemed to have
accepted the following GT&C and Conditions in their entirety. The term “I”
wherever referred in the terms shall mean “Customer”.
“Content” shall mean and include but shall not be limited to
information, communications, images and/or sounds contained in or
available through MMFSL’s online platform) is provided by MMFSL, its
affiliates, independent content providers and third parties. MMFLS
reserves all the intellectual rights contained and connected with this
Content displayed on MMFSL’s online platform. The contents of MMFSL’s
online platform journey cannot be reproduced, modified, transferred,
distributed, republished, downloaded, posted, or transmitted in any form
or by any means including but not limited to electronic, mechanical
photocopying or recording without the prior written permission of MMFSL.
By accessing, browsing, completing the sign-up process, submitting
Customer’s one-time electronic acceptance/ confirmation/ authentication
through registered mobile phoneCustomer confirms that he/she has expressly
read, understood and accepted the GT&C of the online platform. Acceptance
to the GT&C is generated and preserved as electronic record under
Information Technology Act, 2000, (together with its amendments, and rules
made thereunder and other prevailing law(s)/ regulations and will be
binding on the Customer.
Customerhereby agrees, consents, and expressly authorises MMFSL/ its
representatives / agents / its group companies / affiliates to send
communications, notices regarding completion of on-boarding process,
loans, and other products from MMFSL, its group companies and / or third
parties that have partnered with MMFSL, through telephone calls / SMSs
/emails/notifications / post /bitly / WhatsApp / bots etc. including but
not limited to any promotional communications / messages.
By completing the sign-up process or registration process for availing
MMFSL’s online platform services Customer hereby represent and warrant that,
have completed the age of 18 years and attained the age of majority.
are duly authorised either in individual capacity or under the capacity of
being an authorised signatory of an entity;
can understand, read, and access the world wide web/ internet in English
- have read, understood, and agree to be bound by these GT&C.
INTELLECTUAL PROPERTY RIGHTS
MMFSL's online platform and all copyrights, patents, trademarks, trade
secrets, domain names and other intellectual property rights including but
not limited to MMFSL trademarks, service marks, logos and taglines are,
and shall remain, the property of MMFSL alone.
MMFSL grants the Customer access and right to use only, a revocable,
non-exclusive, non-transferable, limited right to browse and access
MMFSL's online platform on a mobile phone strictly in accordance with the
GT&C and it does not confer any right to download, copy, create a
derivative work from, modify, reverse engineer, reverse assemble or
otherwise attempt to discover any source code, sell, assign, sub-license,
grant a security interest in or otherwise transfer any right in MMFSL's
Any unauthorized use of MMFSL's online platform shall trigger breach of
these GT&C and would result in legal action being initiated by MMFSL
against the Customer under the prevailing Applicable Laws.
Customer's Content. Customer assigns all rights, title, and
interest in any Customer feedback/ Customer activity. Customer agrees to
grant MMFSL anon-exclusive,perpetual,irrevocable,royaltyfree, worldwide
right and license to use, reproduce, disclose, sub-license, distribute,
modify such feedback without restriction and unconditional permission to
use, store, modify, create derivative works, communicate, publish,
publicly perform, publicly display, and distribute such Customer
The permission so granted by Customer in favour of MMFSL is for the
purpose of operating, promoting, and improving MMFSL’s online platform,
offered by itself and/or through any of its group companies,
subsidiaries, affiliates, service providers, agents, and to develop new
features and services.
OBLIGATIONS WHEN USING MMFSL'S ONLINE SERVICES
The Customer agrees NOT to use MMFSL's Online platform:
(i) for making any fraudulent transactions, and (ii) for purposes that are
unlawful, illegal, or forbidden by these GT&C or under any Applicable Laws.
The offer given by MMFSL’s online platform to the Customer is not final
and MMFSL may, at its sole discretion, at any time and without prior
notice or liability, impose additional requirements and restrictions or
suspend, terminate the offer.
The Customer shall be solely responsible for maintaining the
confidentiality and security of the details such as password, PIN, OTP,
login details etc ("Credentials") and activities that occur in or
using the Credentials. Further, MMFSL shall not be liable for any loss
/damage caused to the Customer, in any manner whatsoever, arising out
of/in relation to, misuse of the Customer Credentials, with or without
Customer agrees to not disclose the passwords to any third-party and
further notify MMFSL immediately upon becoming aware of any breach of
security or unauthorised use its passwords.
- The Customer further agree NOT to:
upload, modify, publish, transmit, update, or share any material or
belongs to another person and to which the Customer does not have any
is grossly harmful, harassing, blasphemous, defamatory, obscene,
pornographic, paedophilic, libellous, invasive of any other
individual's privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or encouraging money laundering or gambling, or
otherwise unlawful in any manner whatsoever.
- harm minors in any way.
deceive(s) or mislead(s) the addressee/MMFSL about the origin of such
messages or communicates any information which is grossly offensive or
menacing in nature.
- impersonates another person/entity.
contains software viruses, worms, trojans, spyware, adware, software
disabling codes, other malicious or intrusive software, or any other
computer code, files or programs designed to interrupt, destroy or
limit the functionality of any computer resource or any spyware.
threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations with foreign States, or public order or
causes incitement to the commission of any cognisable offence or
prevents investigation of any offence or is insulting any other
infringes the intellectual property rights, legal rights, or interests
of any third party; (i) adversely interferes with the working of
MMFSL’s online platform or any parts thereof, and or modifies or
disables any of the functionality and/or the settings of the online
platform, including without limitation any security measures deployed
on MMFSL’s online platform.
To violate any code of conduct or other guidelines, which may be
applicable for or to any portion of MMFSL’s onlineplatform.
To violate any Applicable Laws for the time being in force in connection
with Customer's access or use of MMFSL’s online platform.
To attempt to gain unauthorized access to any portion or feature of
MMFSL’s online platform, or any other systems or networks connected to the
online platformor to any server or to any of the services offered on or
through MMFSL’s online platform by hacking, password "mining" or any other
To reproduce, duplicate, copy, sell, resell, or exploit any portion or
feature of MMFSL’s online platform, in any manner whatsoever.
To probe, scan or test the vulnerability of MMFSL’s online platformor any
network connected to the MMFSL’s online platform or breach the security or
authentication measures on the MMFSL’s online platform, or any network
connected to MMFSL’s online platform.
To decompile, reverse engineer, disassemble, attempt to derive the source
code of, or decrypt the online platform.
To make any modification, adaptation, improvement, enhancement,
translation or derivative work from MMFSL’s online platform.
To remove, alter or obscure any proprietary notice (including any notice
of copyright or trademark) of MMFSL or its affiliates;
To use the MMFSL’s online platform for any other purpose for which it is
not designed or intended.
These provisions shall survive the termination of these GT&C for all the
Placeholder for Non gradation of interest rate -
Customer is required to provide his/her basic Customer information. In
order to serve the Customer better MMFSL shall procure such information as
Access to personal details: Customer hereby consents to
MMFSL to share the personal details of the Customer including the
instalment amount of the loan to enable MMFSL to facilitate a payment
gateway through which the customer shall have an option to pay the
Third Party Disclosure: Notwithstanding the foregoing, the
Customer's agrees and consents to provide its personally identifiable
information and financial information for disclosure to any third party
for the purpose of optimizing the loan and also any public authority
acting under the mandate of law.
Security Lapses: MMFSL shall not be held liable for any
security lapses that occur beyond its reasonable control and in case
Customer information are in public then the same would be treated as being
non-confidential and non-proprietary.
Discrepancies in the information/documentation: The Customer
agrees to provide true, accurate and complete information and agrees not
to submit particulars that are incorrect or that he/ she does not have the
right or authority to submit. The collection, verification, audit and
maintenance of correct and updated information is a continuous process and
MMFSL reserves the right, at any time, to take steps necessary to ensure
compliance with Applicable Law / regulation.
MMFSL reserves the right to discontinue services / reject applications for
availing any / all MMFSL services at any time if there are discrepancies
in information and / or documentation provided by the Customer at the time
of registration or otherwise.
Additional Information: MMFSL has the right to call for
additional documents/information to the extent as may be required in
accordance with Applicable Law.
Unauthorised Disclosure/Misuse of Customer information:
Customer hereby agrees that MMFSL has adopted industry standard security
procedures to carry out Customer verification through one-time electronic
acceptance/confirmation / authentication through a registered mobile phone
number submitted to MMFSL, in conjunction with the password for signing
into the MMFSL’s online platform and / or the passcode set by Customer for
undertaking any transactions and / or any other procedure as informed by
MMFSL, from time to time.
Customer hereby conveys full comprehension of and acceptance to the
abovementioned security procedures followed by MMFSL and further agrees
and understands that any unauthorized disclosure, access, breach and/or
use of the same can put the security of the Customer at risk.
MMFSL shall not be responsible for any misuse of Customer’s Credentials or
unauthorized use by any third party. MMFSL expressly disclaims any and all
liability, howsoever, arising out of the misuse of Customer Credentials.
TERMINATION/ SUSPENSION OF MMFSL ONLINE SERVICES
MMFSL may, in its sole and absolute discretion, at any time and for any or
no reason or for reasons mentioned below, suspend or temporarily or
permanently suspend or freeze or block access or terminate MMFSL’sonline
platformand the rights afforded to Customer hereunder with or without prior
Access to the online platformmay be suspended without notice if MMFSL has
reason to believe that there is suspicious or unusual activity being carried
out by Customer or if MMFSL is of the view and/or suspects any omission and
/ or commission including but not limited to any malicious attack / fraud /
mischief / impersonation / phishing / hacking / unauthorized access etc.,
for such period as it may be deemed fit until it has received to its
satisfaction the necessary clarifications as sought from the Customer.
Customer shall forthwith furnish all clarifications / information sought by
Upon the termination/closure of the loan, Customer shall cease all use of
the online platform.
Customer acknowledges and agrees that MMFSL’s online platform (including,
without limitation any third-party sites or services linked to the online
services) is provided on an as is where is basis, and that Customer's use of
or reliance upon the online platformaccessed thereby is at Customer's sole
risk and discretion. MMFSL and its affiliates hereby disclaim any and all
representations, warranties and guaranties regarding the MMFSL’s online
platform, whether express, implied or statutory, and including, without
limitation warranties expressly agreed herein, the implied warranties of
merchantability, fitness for a particular purpose, and non-infringement.
Furthermore, MMFSL and its affiliates, and licensors make no warranty that.
- MMFSL’s online platformwill meet Customer's requirements.
MMFSL’s online platformwill be uninterrupted, accurate, reliable, timely,
secure or error-free; or
- any errors in MMFSL’s online platformwill be corrected.
No advice or information, whether oral or written, obtained by Customer
from MMFSL or from MMFSL’s online platform shall create any
representation, warranty or guarantee.
MMFSL will not be liable for any virus that may remotely enter the
Customer's device as a result of the Customer using MMFSL’s online platform.
No Onus on MMFSL for error free Content: MMFSL will use its
reasonable endeavours to maintain the MMFSL online platformin a fully
operating condition. It is not responsible for the results of any defects
that exist in the online platform. Customer should not assume that online
platformor its content is error free or that it will be suitable for the
particular purposes that Customer has in mind when using it. MMFSL reserves
the right to make subsequent changes to it, and services may be modified,
supplemented, or withdrawn.
MMFSL PARTNERS & THIRD PARTIES
Customer agrees that MMFSL may, at its discretion, engage the services of
its group company (ies), subsidiaries, merchant / vendors / service
providers /business associates / partners / Affiliates, direct sales agent
("DSA"), direct marketing agent ("DMA"), recovery / collection
agents ("RA"), Independent Financial Agents ("IFA")
(hereinafter collectively referred to as "MMFSL Partners") for
providing services and / or obtaining or verifying any information in
relation to Customer/ Customer assets, and any necessary or incidental
lawful acts / deeds / matters and things connected thereto, as MMFSL may
MMFSL shall not be liable for any third-party products or services
advertised on the MMFSL’s online platform. Customer assume all risks arising
out of or resulting from Customer's transaction of business over MMFSL’s
portal for online platform and Customer agree that MMFSL and its affiliates,
and licensors are not responsible or liable for any loss or with any third
Customer shall indemnify, defend and hold harmless MMFSL and its affiliates,
and licensors, and each of their respective officers, directors, agents,
applicable third parties and employees (the Indemnified Parties) from and
against any claim, proceeding, loss, damage, fine, penalty, interest and
expense (including, without limitation, reasonable attorney’s fees) arising
out of or in connection with the following:
Customer access to or use of MMFSL’s online platform, breach of the GT&C,
violation of law, negligence or wilful misconduct, violation of the rights
of a third party, including the infringement by Customer of any
intellectual property or misappropriation of any proprietary right or
trade secret of any person or entity, failure to be in compliance with
Any claim raised by any third party, arising out of any damage caused to
such party due to Customer’s access or usage of MMFSL’s online platformin
any wrongful manner.
Linked Sites: MMFSL’s online platformmay contain links to other web
sites (Linked Sites). The access to these Linked Sites through this website
shall not mean or deem to mean as if the Linked Sites are under the control
of MMFSL and MMFSL is not responsible for the contents or representation/s
of any Linked Sites, including without limitation any link contained in a
Linked Site, or any changes or updates to a Linked Site. It is understood
herein by the Customer that MMFSL is providing these Linked Sites only for
convenience purpose, and the inclusion of any link does not imply
endorsement by MMFSL of the site or any association with its products or
services or operators or owners including the legal heirs or assigns
thereof. Similarly, MMFSL makes no representations or warranties, express or
implied, concerning any products, services and/or information found on any
Linked Sites websites.
LIMITATION OF LIABILITY
Notwithstanding anything contained in these GT&C for accessing MMFSL’s online
platformor any other document, MMFSL, its successors, agents, assigns, and
each of their directors, officers, employees, associates, agents, and
representatives shall in no event be liable to Customer or any other person
any indirect, incidental, special, consequential, punitive, exemplary
damages or economic loss, expense or damage arising from or in connection
with any access, use or the inability to access or use MMFSL's
products/services and data / content or reliance on those, howsoever
caused and regardless of the form of action (including tort or strict
any downtime costs, loss of data, loss of goodwill whether or not the
damages were foreseeable.
any loss or damage arising as a result of improper usage or malfunction of
device or equipment used to access MMFSL's online products/services.
MMFSL shall not be liable for any inconvenience, loss, cost, damage or
injury suffered by Customer or any third party arising from or caused by:
act or omission of any third party including but not limited to any
software providers, any service providers, any network providers
(including but not limited to telecommunications providers, internet
browser providers and internet access providers), or any agent or
subcontractor of any of the foregoing.
use of the online services by third persons / parties, whether
authorised or unauthorised by the Customer.
any duplicate payments or delayed payments, or any penalty / interest /
late payment fee levied upon the Customer.
Customer’s inability to effect or complete any transaction due to system
maintenance or breakdown / non-availability of the MMFSL’s online
Customer being deprived of the use of the MMFSL’s online platform as a
consequence of any act or omission by MMFSL for compliance with any
Applicable Laws and / or regulations and any instructions and / or
directions given by any local or foreign regulatory body, government
agency, statutory board, ministry, departments or other government bodies
and/or its officials.
- any product liability claims.
any claim that the online platform fail to conform to any applicable legal
or regulatory requirement;
any claim arising under consumer protection or similar legislation and
(iv) any misuse or unauthorized access of Customer's Credentials.
Customer acknowledges and agree that MMFSL and its affiliates shall have
no liability to Customer for any losses suffered resulting from or arising
in connection with compatibility or interoperability problems while
accessing MMFSL's online platform.
This Clause shall survive even after the termination of Customer's use of
MMFSL online platform.
These GT&C mentioned herein shall be governed by and construed in accordance
with the laws of India. Any disputes arising from these GT&C stated herein
shall be adjudicated in Mumbai.
FEES OR CHARGES
Customer shall be responsible to pay fees / charges that may be applicable
to transactions executed through the use of MMFSL’s online platformand / or
any feature thereof, to MMFSL or to such third party, as the case may be.
MMFSL shall have full right in its sole and absolute discretion to determine
nature and quantum of fee / charges that may be applicable to the
transactions executed through MMFSL’s online platform and or any feature
thereof. In the event of any change in applicable fee / charges, the same
shall be notified to Customer in accordance with the GT&C of the respective
product / service being availed by Customer.
Customer shall pay/remit documentation charges, loan processing fee upfront
as stipulated by MMFSL before availing the loan and submit all KYC
documents, credit information, income and other details and execute all
necessary loan Agreements either in digital or physical form and Customer
shall be bound by the terms and conditions of the loan agreement.
AMENDMENT TO THE GT&C/ MMFSL's online services
MMFSL may modify or amend the GT&C due to change in market conditions.
Customer will be deemed to have agreed to any such modification or
amendment by Customer's decision to continue using MMFSL’s online
platformfollowing the date in which the modified or amended GT&C is posted.
Customer agrees that MMFSL may at its sole discretion, amend any of the
services/ facilities provided through online platform, either wholly or
partially at any time by giving the Customer notice.
The loan offer availed through the online platform of MMFSL is not final
and MMFSL at any time, for any reason and without notice shall cancel the
entire loan or undrawn portion of the loan.
RECORDS OF TRANSACTIONS:
The records of transactions while accessing MMFSL’s online platformshall be
deemed conclusive evidence against Customer and the same shall be binding on
MMFSL shall not be held responsible for any damage, loss, non-availability
of MMFSL’s online platformor deficiency in provision of the same, which are
beyond the control of MMFSL, and which are resulting directly or indirectly,
for reasons such as, including but not limited to:
- fire, earthquake, any other natural calamity, flood, epidemic.
- strike, lockout, labour unrest.
- riot, civil disturbance, war, civil commotion.
act of God, act of terrorism, emergency (declared for health or other
- court order, change in law, or any other circumstance.
network / server downtime either of its own or procured through third
parties, suspension, interruption, malfunctioning of the wireless
technology, peripherals, software systems, communication failure, hacking
any unauthorized disclosure / breach of personal / sensitive information
by the Customer etc
APPROACH FOR GRADATION OF RISK
The decision to give a loan and the interest rate applicable to each loan
account is assessed on a case to case basis, based on multiple parameters
such as the type of the asset being financed, borrower profile and repayment
capacity, borrower's other financial commitments, past repayment track
record if any, the security for the loan as represented bythe underlying
assets, loan to value ratio, mode of payment, tenure of the loan, geography
(location) of the borrower, end use of the asset etc. Such information is
collated basedon the borrower's inputs and field inspection by the company
The rate of interest is arrived at based on the weighted average cost of
funds, administrative costs, risk premium and profit margin.